When we receive your order in our web shop, we immediately send you an e-mail with an order confirmation. This e-mail will contain all relevant information concerning your order and an order number. When the order has been posted, you will receive your invoice by e-mail.
The goal is to ship your poster within 2-3 weeks. The delivery time may sometimes be longer, e.g. during the holiday season or if our suppliers fail to deliver. I use Post Denmark as my mailing service. All posters are delivered without frames and shipped in cardboard tubes.
The shipping fee is always 7 EURO for both domestic and international freight. It takes additional 5-10 days for shipping and customs worldwide.
If the poster is lost in the mail due to wrong address or missing to picking it up in your post office, I will resend it to you for an additional cost. In this case, please contact me by using the contact page.
COLORS AND PAPER
You should be aware of the fact that the colors you see on your screen may not in any case reflect the colors of our physical products accurately.
Besides color variations, minor differences may also occur in different batches as for paper quality and clarity. This is due to the fact that we cooperate with different printer houses that use different printing methods.
If you wish to extend your collection of previously bought Anne H Copenhagen maps, please contact us beforehand. The paper or colors may have changed since your last order. If you have any doubts, please don’t hesitate to contact us.
DAMAGED OR WRONG PRODUCTS
Please contact us as soon as you suspect the product to be wrong or damaged during shipping. Please use the contact form.
Anne H Copenhagen creates custom artwork, so it is therefore non-returnable. You will receive a preview by mail, if you order a customized poster, for you to approve, before it is printed. After it is printed it is non-returnable. Anne H Copenhagen always insures the highest quality printing.
Payment of your order can be done with credit card, PayPal or bank transfer. We accept the following debit and credit cards: VISA and MasterCard. We don’t charge any fees for credit card payments. All prices stated in www.annehcopenhagen.com include 25 % Danish VAT and are in EURO.
Any data exchange between you and our payment system is carried out in an SSL- encrypted (Secure Socket Layer) connection. In this way your data are protected. Neither Anne H Copenhagen nor others, besides PayPal, have any possibility of reading debit card data which have been exchanged in connection with a purchase. Anne H Copenhagen always treats your data confidentially and will not pass them on to any third party.
Anne H Copenhagen
Nansensgade 73, 4tv
1366 København K
VAT no: DK-36579307